For Client Users
Responding to clarifications
How clarification requests work, where to find them, and how the conversation thread keeps everyone aligned.
3 min readUpdated 30 March 2026
When the auditor needs more information they raise a Clarification. You will receive an email and an in-portal notification. Each clarification has a status (Open, Answered, Closed) and a thread for back-and-forth.
- Open the Clarifications tab from the report sidebar.
- Click the request to read the full context and any linked figures.
- Type your response, attach files if needed, then submit.
- The auditor reviews and either accepts or follows up — you will be notified.